Elephone is one of the few Chinese companies that offer after-sales support outside of China. The company has four overseas after-sales service centers so, all in Europe: In Spain, Russia, Germany and the UK. In order to adjust the support system and better improve their service quality, Elephone After-sales Center is going to maintain and update the system. For that reason, all four service centers will have to be temporarily out of service.
The maintenance will start on December 5th 2016 and all centers will stop accepting after-sale requests. Nevertheless, all the requests before that date will be proceeded as planned. This means that these customers will get normal service. The date of restart of the Overseas After-sales Service Center is not yet available. Elephone will announce it on their official social media channels as soon as everything is back to normal.
Elephone apologizes for all the inconvenience that may be causing and commits that the all-new Support will offer higher quality services.