There have been multiple complaints from owners of the POCO X2 about the rear camera. The manufacturer has now announced a way for users to fix the issue themselves.
In a press statement shared on Twitter, the official POCO India account said the camera issue has been reported by less than 0.2% of the total population. Nevertheless, they apologize to those affected. Below is the procedure to follow to fix the issue:
- Clean Camera app data – to do this, Open Settings > Search Manage apps > Search Camera > Clear Data > Clear all data
- Reboot the phone
- Check if the camera is working
The solution may not work for everyone and POCO knows that which is why it has asked those who still face the issue to report it on the Services and Feedback app and upload the device logs under the camera section. The Services and Feedback app is amongst the pre-installed apps and can be found in the app drawer.
Dear POCO users, A few of you have approached us with a 'camera not working' issue on the POCO X2. We have detailed out the steps that need to be followed to fix it. Please go through the letter to know more. pic.twitter.com/Najbl8Pq1n
— POCO India Support (@POCOSupport) June 15, 2021
After this has been done, users can visit the nearest service center or POCO India support with the feedback generated ID they got from the Feedback and Services app. The manufacturer also advises that users make an appointment before visiting a service center. Executives at the center will be able to fix the camera issue for the affected user.
POCO also revealed in the memo that they have learned of a few users who are trying to intentionally brick the camera so as to receive a free replacement unit. It says this affects its ability to provide support for genuinely affected customers.
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