It was reported recently that a unit of the recently launched OnePlus Nord 2 exploded inside the owner’s bag in India. The story which first popped up on Twitter was shared by Ankur Sharma from Bengaluru, India who claimed that the ill-fated unit owned by his wife exploded in her sling while she went cycling in the morning. The sudden blast resulted in an accident which all left the wife traumatized.

OnePlus India had responded immediately to the tweet which was later deleted. The company’s  Support team expressed their deep concern about the incident and asked the author to contact them via direct message for further assistance.

OnePlus has now concluded its investigation into the incident and has released an official statement. The statement indicated that the company’s investigation showed that the blast wasn’t caused by a defect in the manufacturing process but as a result of an isolated incident involving external factors.

OnePlus reiterates that its products are manufactured under a system of thorough quality and safety tests, allaying the fears of fans who may have bought the Nord 2 or any other of its products and are shaken by this isolated incident.

You can read the full official statement from OnePlus below:

Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing.

We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use.

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