After the frequent screen cracking incidents on the new Apple M1 MacBook Pro and MacBook Air came to light, law firm Migliaccio & Rathod has escalated the process on their end to see if there’s a scope for a class action suit against Apple. The firm has begun asking users to complete a questionnaire in order to get more details in this regard.

Apple MacBook Pro M1

Apple M1 MacBook users have been troubled by an issue where the screen is cracking for no apparent reason. The affected lot headed to customer support only to end up listening to vague and unsatisfactory responses from the company representatives. Adding to which the law firm states, “Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen.”

Migliaccio & Rathod has a valid point and further says, “Whatever the case, users are left with little choice but to spend upwards of $600.00 to have their display repaired, with no guarantee that the screen crack defect won’t reoccur at a later date,”

Apple may have messed up things in the backend but what escalated this issue is the inconvenience in after-sales service from the company. Spending extra to fix a problem that you had little to do with is the base of the story.

This isn’t the first time Apple has been slammed by a class-action suit. Earlier, Apple admitted to throttling down older iPhones and agreed to have a $500 Million settlement. If the law firm is able to establish a strong base after its investigation, Apple will have one more action lawsuit coming their way, this time for cracking display issues.

The law firm has its history too. Three years ago it investigated a potential lawsuit against Microsoft for a screen flickering issue in the Surface Pro 4‘s but later on, dropped its plans after Microsoft offered a replacement program.

Related:

 

(via)

RELATED ARTICLESMORE FROM AUTHOR