As the OnePlus 10R has gone on sale in India yesterday, buyers in China have already started receiving their OnePlus Ace (the Chinese variant of the OnePlus 10R) devices in hand, and first impressions of the device have not been quite positive on social media, until OnePlus themselves had to start addressing the overheating issues to the mainstream press outlets in China.
According to the mainstream Chinese news outlet, Sina Finance, one Weibo user, had recently received his brand new OnePlus Ace device, and upon the first day of using the device, the user had already reported overheating issues that left the device uncomfortable to hold in the hands.
The user posted that he had only continuously played a mobile game for an hour but the device’s battery temperature had already reached a high 43.7 degrees Celsius, and the CPU was at 46.5 degrees Celsius. Another Weibo user had also chipped into the conservation by sharing a video showing that his OnePlus Ace battery came in even higher at 44.6 degrees Celsius, and the CPU was at an uncomfortable 60.4 degrees Celsius.
And it does not seem like the cases are standalone cases as well, as more and more buyers of the OnePlus Ace had joined in on the Weibo topic until the hashtag “#OnePlus Phones So Hot That It Burns Hands” (translated from Mandarin to English) was one of the trending searches on Weibo yesterday.
Addressing the matter, OnePlus has reached out to Sina Finance for a reply to the public stating that the aforementioned Weibo user had been playing Genshin Impact for an hour, and he felt that the phone was overheating because his hands felt uncomfortable when the phone was reaching temperatures of around 42 degrees Celsius. Thus, the buyer felt like the OnePlus Ace(rebranded globally as OnePlus 10R) he got had quality control problems.
In the press reply, OnePlus reiterates that in reality, the phone reaching high temperatures during gaming is a common occurrence, the high temperatures that the users have experienced are well within expectations and are considered normal, and it will not affect the daily functionality of the smartphone.
The OnePlus Ace was originally launched in China on April 21st, and the phone was then the first-ever phone to feature the MediaTek Dimensity 8100 MAX which promised higher performance over the standard Dimensity 8100. The device was then launched globally as the OnePlus 10R as it made its debut in India on the 28th of April.
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(Via)
