Samsung has taken a customer-centric approach by offering a free screen replacement for Galaxy Note 20 Ultra users who encountered a display issue after installing a recent software update. The problem manifested as green and pink lines appearing vertically across the screen following the installation of the June 2023 security update.

Samsung Resolves Green Line Issue for Free

While this issue has been reported in India, it is not isolated to this region, as other Samsung smartphone models and even devices from other brands utilizing Samsung Display’s OLED screens have also encountered similar problems. Recently a user reported a similar pink line issue on Samsung Galaxy S21 following May 2023 update.

Although Samsung has not officially acknowledged the issue at this time, the company promptly responded to one Galaxy Note 20 Ultra user (@CoconutShawarma) and replaced both the OLED screen and the battery free of charge. Despite the affected device being out of warranty, Samsung took responsibility for the issue, potentially indicating a fault with either the software or the OLED screen itself.

Samsung’s proactive approach in resolving this matter is commendable. However, if the issue is indeed caused by faulty software or display panels, it is crucial for the company to address the problem globally and extend the same free replacement offer to all Galaxy users worldwide who have encountered similar issues.

Overall, Samsung’s gesture of replacing the affected Galaxy Note 20 Ultra screens and batteries free of charge demonstrates their commitment to customer satisfaction, and it highlights the importance of promptly addressing potential hardware or software concerns for a seamless user experience.

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(Source, Via)

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The Apple iPad mini 6 had just recently hit the stores. But, users of the new tablet started noticing a jelly scrolling effect on its display soon after its sale. Now, the sixth generation of iPad mini is facing additional issues related to its display.

The Cupertino based giant claims that these issues are normal and not caused by hardware defect. However, various users are also reporting other issues with their iPad mini 6’s LCD panel, which includes the discoloration and distortions. As per a users on Reddit (Via 9To5Mac), some units of the latest iPad mini 6 have been facing a manufacturing defect with the 8.3 inch Liquid Retina LCD display. The Reddit user found that he faced some distortion and discoloration when touching the screen with the iPad in portrait orientation.

Furthermore, the user found that the issues apparently become more noticeable when the iPadOS is set to dark mode and when the screen is touched with slightly more pressure than usual. He further added that even after receiving a replacement unit from Apple, the new iPad still suffered from a similar issue. Reportedly, the company;s retail employee told the customer that it wouldn’t be surprised if the firm announces a recall for the iPad mini 6 due to its display.

As of right now, the issue does not appear to be too widespread and might just be a hardware issue on a smaller scale. But, a few other users on Reddit have also managed to replicate the distortion issue on the iPad mini 6’s LCD panel. Those suffering from this issue can take their iPads to an Apple Store or Repair Center to ask for a replacement unit. So stay tuned for more updates regarding this matter.

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Apple has launched a new display module replacement program for the iPhone 11. According to the company, a certain number of units’ displays have vulnerability where the displays might stop responding to touch.

Apple’s new support page for the iPhone 11 Display Module Replacement Program is live from yesterday(December 4). In that, it says(via Fonearena) that a small percentage of iPhone 11 manufactured from November 2019 to May 2020 might have display issues. Precisely, Apple says that displays might stop responding to the touch due to a faulty display module.

To mitigate this, the company is offering a free replacement of the display. This is another good gesture from the company. Previously, it offered a similar replacement for the affected AirPods Pro units. The last time Apple faced any troubles because of a faulty display was a class-action lawsuit regarding the “flexgate” backlight issue of MacBook Pro displays made between 2016-2017.

Coming back, do note that this new program is only for iPhone 11 and not any other iPhones. Anyway, if you are one of those unlucky users, You can follow the steps below to get your faulty display unit fixed:

• Head over to the iPhone 11 Display Module Replacement Program for Touch issues page.
• Select your country and enter the serial number of your device to check eligibility.
• Next, head over to an Apple Authorized Service Center/ Apple Store and get your iPhone 11 checked.
• If the device’s display is faulty and meets the eligibility of the program, Apple will fix it free of charge.

EDITOR’S PICK: Apple reveals iPhone 12 out of warranty screen replacement cost

Besides, Apple also has a few disclaimers for the program. According to the company, if your device has additional damage that hampers the repair, it might cost you some amount. For instance, if you crack your screen glass, Apple says it might need to repair it first before addressing the display touch issue.

As always, it’s a worldwide program but Apple says it might restrict your unit to the country of purchase. This means, if you are in the US and are planning to repair it elsewhere, chances are that you can’t. Plus, this program won’t extend the standard warranty of your iPhone 11 as well.

Nevertheless, the program’s validity is for two years from the date of the first retail sale(purchase) of the unit.

UP NEXT: Wristcam, a strap with front & rear cameras for Apple Watches unveiled

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