The latest software update on the Fitbit Versa 2 smartwatch could be causing problems for the device. Numerous owners of the Versa 2 have reported their devices becoming unusable after installing the update. The update has possibly rendered some units to be unresponsive and this could be due to an unresolved bug.

The major issue reported by users of the Fitbit Versa 2 is that its touchscreen is no longer functional. The latest Versa 2 update with firmware number v35.72.1.23 was expected to fix outstanding bugs but obviously, not all bugs were captured. However, it is noted that the bug is not present in some Versa 2 units. In some affected units, it is impossible to get past the lock screen, and restarting the unit does not help either. Members of the Fitbit community who complained about the issue also stated that even a factory reset does not resolve the issue.

It was also reported that users who did a factory reset to the Versa 2 units were unable to pair the device with a smartphone thereafter. We are yet to get any official Fitbit statement on the seemingly widespread malfunction issue relating to the Versa 2. It is therefore advisable that owners of the Versa 2 should not install any updates yet for their devices. This will safeguard their devices pending the resolution of the widespread screen freezing of the Versa 2.

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(source)

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