After waiting for over two months, Samsung finally launched Galaxy S10 5G last week in South Korea. Inadvertently, the world’s first commercial 5G device is facing some serious performance issues such as failing to switch between 5G and LTE, lower than expected speeds and limited 5G coverage. Multiple users are complaining about these problems, reports Business Korea.

Samsung Galaxy S10 5G is off to a rough start, and concerned companies are “shirking their responsibilities” to early 5G adopters. Samsung and other three telecom operators – SK Telecom, LG Uplus, and KT are running from their responsibilities, showing their inability to find where the problem lies.

Samsung claims to have fully optimized the device with 5G networks after rolling out a new firmware on April 6. The update improved base station signal acquisition and added some changes. On the other hand, telecom operators – SK Telecom and LG Uplus noticed complaints dropped after updating their base stations. Whereas, Korean Telecom entirely denied any complaints regarding incompatibility from its 30000 5G subscribers.

Speaking about the Galaxy S10 5G issues, an industry expert says the 5G network is not fully optimized. For a smooth transition between 5G and LTE networks, base stations need to be tweaked accordingly.

It is nearly impossible to get to the root of the issue until LG V50 ThinQ launches later this month. It will bring clarity and help to identify whether the device or network provider is a culprit here.

Samsung launched Galaxy S10 5G in Korea with Exynos 9820 octa-core processor featuring a 7-nanometer process and speeds ranging between 1.7 GHz and 2.8 GHz. It includes a 6.7-inch Infinity-O display with a pixel density of 505 ppi. It supports 1200 nits of brightness, high color accuracy, and HDR 10+ support. In the camera department, the S10 5G shares a triple rear camera module – 16MP ultrawide, 12MP telephoto, and a 12 MP wide-angle camera. A 10 MP selfies camera is present on the front side.

• Read More: Samsung Galaxy S10 5G vs Huawei Mate X vs ZTE Axon 10 Pro 5G: Specs Comparison

Featuring in-screen ultrasonic fingerprint scanner, it also includes Bluetooth 5, WiFi 6 and Fast Wireless Charging 2.0.

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