GIN E-Bikes recently stated that a batch of chargers was seized by customs due to certification concerns. An inspection determined that 10 chargers from this batch did not meet certification standards and were deemed unsuitable for customer use. These chargers have been recalled and disposed of by customs authorities.

GIN E-Bikes noted that it had anticipated the inspection outcome and implemented proactive measures to address the situation. The company has begun contacting customers who may have received chargers from the affected batch to ensure they are aware of the recall. GIN E-Bikes is offering free replacements or alternative solutions to affected customers to resolve any potential inconvenience.

In a statement, GIN E-Bikes assured customers that it remains fully committed to upholding safety and quality standards. The company has also strengthened its supply chain inspection processes to prevent similar issues from arising in the future. “Our goal is to ensure the safety and satisfaction of our customers. We are committed to taking every possible measure to maintain the high standards we stand for,” the statement reads.

Customers seeking further information or assistance are encouraged to contact GIN E-Bikes support at support@ginebikes.com or reach out to Marina Vlasenko at marina.vlasenko@ginebikes.com. For further details on the customs decision, customers can also review the official notice available here.

As a leading electric bike manufacturer, the company says that its focus remains on delivering high-quality products that enhance customer experiences and promote sustainable urban transportation.

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