Apple’s iPhone 14 is reportedly facing an issue that has many users complaining about frequent automatic restarts. According to reports from China, some users are experiencing as many as one or two restarts or crashes per day, with many speculating that the issue is related to hardware.

The “Black Cat Complaints” WeChat account received many complaints from users who purchased an iPhone 14 from an Apple-authorized dealer. Some users claim that after a first remote diagnosis and analysis report via the customer service hotline, they were told there were no hardware problems. However, after a second call, they were told it was a software upgrade issue. The issue appears to be widespread, with many users calling for Apple to provide a solution.

One user complained that they were only offered a new iPhone 14 without packaging when they took their device to an authorized after-sales dealer. This user is demanding to exchange the device for a new machine that has not been opened, in accordance with the three guarantee requirements. Another user had their iPhone 14 repaired at an authorized dealer, only to find a small crack in the lower right corner of the back screen that the dealer refused to repair.

It remains to be seen how Apple will respond to the complaints and whether it will provide a solution to affected users. If the issue is related to hardware, it could be an expensive and time-consuming problem for Apple, potentially requiring recalls or widespread repairs. Apple has a reputation for producing reliable devices, so any setback related to the iPhone 14 would be a significant one for the company. As of now, Apple and its authorized stores have yet to respond to the matter.

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