A great aftersales customer experience is always crucial in maintaining a brand’s reputation in the industry, especially in the smartphone industry. While smartphone manufacturers always promise 2-5 years of software support for their devices in the long run, these major software updates normally take up more and more space in your old phone. 

Coupled in with the apps, photos and videos you’ve taken throughout the years, phone storage space running low is normally an annoyance for those who are using their old phones. And you can’t directly add more storage to your smartphone right? Or can you?

In China, Huawei has proposed a solution for these old phone users to extend their phones’ life cycle without having to pay a premium. Huawei officially calls this aftersales service as “Internal Storage Upgrade Solution”. The service has been running in China since last year for its flagship Huawei P10 series up until the Huawei Mate 30 series, and as of February 2022, Huawei has now added its Huawei P40 lineup into the service.

How the storage upgrade service works is quite simple. Let’s say a user has a Huawei P40 in a 128GB storage configuration. After 1 year, they have realised that 128GB is not enough to store all their apps and media on their phone, and they want to upgrade to 256GB storage without changing their phone. The user can simply visit their nearest Huawei Service Centre in China and pay 559 RMB(USD 88) to get their Huawei P40 128GB upgraded to a 256GB configuration.

Do note that quotations for each device varies, so you may need to visit Huawei’s China website first to get a quotation for your internal storage upgrade before you visit a Huawei Service Centre in China.

For under USD 100, the service also ensures that all of the users data will be transferred over to the new storage drive. This service takes up to an average of 10 days to complete and is currently only available in Chinese markets, not available worldwide.

The service serves as a convenience to those who feel like they are comfortable with their current Huawei phone but wished that their phone supported more storage. Indirectly, the end-user can also save themselves the hassle of searching for a new phone and splurging top dollar to get the phones they want, when they could comfortably settle back on an older flagship that they currently have.

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(Source, Via)

The post You Can Now Double Your Huawei P40 128GB to 256GB in China without buying a new one, here’s how Huawei Does It appeared first on Gizmochina.

UPDATE: Huawei has debunked rumors that it is negotiating the sales of its premium series.  In a statement released to the Chinese media, the company hinted that it has no plans to sell its mobile phone business and that it will continue building high-end phones.

The original story is retained below;

Chinese tech giant Huawei Technologies Co Ltd is reported to be in talks with investors to sell its high-end smartphone brands P and Mate, according to insider sources. If the move scales through all the hurdles and is consummated by both sides, then we could see Huawei ultimately exiting the high-end segment of the business.

Huawei is a powerhouse in the manufacturing of telecommunications equipment, in fact, the world’s biggest manufacturer of Telecom equipment. The talks between the company and a consortium of investment firms have been going on for months, and a decision could be reached anytime soon, according to the sources.

The move to sell off the brands was kick-started last September and may have progressed very well, although no valuation figures are available at this time. In a one-year period between Q3 2019 and Q3 2020, Shipments of Mate and P Series models grossed $39.7 billion.

It has to be pointed out however that Huawei hasn’t made a final decision to sell yet, and a no-deal scenario is still possible as the company seeks ways to mitigate US sanctions that negatively impacted the fortunes of the company. It is still trying to manufacture its own high-end Kirin chips which power its smartphones.

The potential sale of this arm of the company may suggest that there is little hope for a loosening of the sanctions and restrictions from the new Biden administration, as no drastic shift is expected.

A similar sale was done by Huawei last year when it’s honor brand was sold to a consortium of 30 dealers, for a reported 100 billion yuan ($15.5 billion).

The Honor sale was aimed at keeping the brand afloat in the face of sanctions. Huawei may have a similar objective in pursuing the sale of the mobile brands. The US insists that Huawei is a national security threat, which Huawei has repeatedly denied.

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(source)

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