Multiple Apple iPhone 13 users have complained that their phone’s screen randomly turns pink/purple, with workarounds like factory resetting and updating being fruitless.

While the problem appears to be widespread in China with complaints flowing in on platforms like Weibo, there are scattered reports from other regions as well. The pink screen problem may also be accompanied by lags, freezes, automatic restarts, and other problems (via My Drivers).

The issue also does not appear to be a permanent thing and may strike intermittently, coming and going on its own. Another noted characteristic is that when the screen turns pink, the status bar icons and other information usually continue to be visible.

A report by @BossLianbo on Weibo says that Apple’s official customer service has said that it’s not a hardware problem and recommended updating the system as a solution. Netizens have also reported that customer service suggests updating all apps to the latest version to rule out incompatibility between app and iOS versions.

But if nothing seems to help, then Apple does appear to be offering replacements, as in the case of this Apple community forums member.

So far, the pink screen issue does not seem to be discriminating between models as reports of the problem have emerged from iPhone 13, iPhone 13 Pro, and even iPhone 13 Pro Max users, indicating that it could be affecting the entire 2021 lineup.

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