Meizu makes really good phones but a lot of them are available only in China. The Chinese brand has begun expanding its portfolio to other regions and has started releasing global versions of its phones that can be purchased from online stores in China. The Meizu Note 9 for example already has a global version. However, there are complaints about Meizu’s lack of support for the global version of its phones.

A Meizu user based in France reached out to us to lament about the situation. Alexandre who is also a reseller of Meizu smartphones wrote a post on the official Meizu forum complaining about the company’s poor software support for the global version of its phones.

Citing the Meizu 16th which he owns as an example, he said the 2018 flagship has only been updated once since its release and the said update fixed just a single bug.

In his post, he disclosed how the admins of the global forums don’t listen to user complaints or collect details on bugs. He also mentioned that forum admins have revealed on private groups that Meizu’s global department is “almost dead” and developers no longer care about the brand.

It is sad to see Meizu is failing to provide great services for its users. Software support is very important and makes for an important aspect of after-sales services for a phone. If a manufacturer is known for poor software support or after-sales services in general, buyers will avoid patronizing them.

If Meizu is serious about its business and respects its fans, we expect it to address these issues as quickly as possible.

READ MORE: Meizu 16s passes through TENAA: images only, no specs yet

Do you own a global version of a Meizu phone? What is your experience with respect to software support? Let us know in the comment box.

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