OnePlus has had its fair share of criticism for its products like any other major brand. However, in just a couple of years, the growing number of issues on its smartphones might be creating long term issues for the brand. OnePlus finally broke the silence regarding its latest motherboard failing issue, but is it enough? What more can the company do to retain customer trust?

OnePlus’ History with Smartphone Issues

Before we get into their recent fiasco, let’s first check out their entire track record. OnePlus users over the years have faced multiple problems with the brand’s products. These issues include chargers and smartphones. One of the company’s smartphones exploded a couple of years ago, while some of the newer models have also suffered from a green line issue as well. Now, the latest issue affects the motherboards of OnePlus smartphones.

OnePlus Motherboard Dying Crisis

Unlike some of the previous issues, the latest problems are plaguing various people. Users of the OnePlus 10 Pro 5G described their experience of facing lags and heating issues in their smartphones. Some models persisted with this issue, while others reported a completely dead motherboard to service centers. The motherboard is one of the key components of phones, housing the processor and memory chips. So these were quite an expensive repair (42,000 INR or 500 US Dollars for one affected user).

Some of these people were long standing loyal customers of the brand who expressed their disappointment and loss of faith. These cases aren’t isolated incidents and have raised questions regarding the build quality. Such problems could also hint at potential hardware issues.

OnePlus Responds

OnePlus reached out to us and finally addressed the motherboard issues affection its users. The company acknowledged the problem with their OnePlus 9 and OnePlus 10 Pro and has kicked off an investigation. They are working on resolving it as quickly as possible. The company also understood that motherboard repairs are costly and is working on making them cheaper as well. OnePlus urges that people facing this problem reach out to customer service to resolve the issue for the time being.

What more can OnePlus do?

Officially acknowledging the issue is a start but it’s just the first step. OnePlus can help reassure its customers, especially those who paid for their premium devices. Providing extended warranties and free repairs are a few good options if OnePlus finds critical issues with the hardware. A prompt software update if it could help would be a great start as well. Even if extending warranties and free repairs is not possible, making repairs more affordable can at least cushion the blow. Spending 500 US Dollars to repair a phone is harder to justify than buying a decent new phone.

The post OnePlus Motherboard Crisis: Company Finally Breaks Silence, But Is it Enough? appeared first on Gizmochina.

Update: OnePlus has shared its official statement addressing recent reports of motherboard issues stating “We’re sorry to hear about some recent cases where the users are experiencing certain problems with their OnePlus 9 and 10 Pro regarding the motherboard of the device. Our customers’ user experience really matters to us. While we’re still investigating the cause, we want to assure you that we’re committed to resolving this for affected users as quickly as possible. We know motherboard repairs can be costly, but we’re working hard to make them more affordable. We ask that any customers that are affected by a similar issue to get in contact with Customer Service so we can help resolve the situation as soon as possible.“

The original story continues…

Over the past years, OnePlus users have faced multiple problematic issues like the chargers and phones exploding, and a recent one being the green line issue that appeared on many OnePlus devices. Apparently, flagship OnePlus smartphones are facing a new issue that has already killed a couple of these devices.

The new problem the brand is facing is dead motherboards on their older flagships like the OnePlus 10 Pro and the OnePlus 9 Pro. Numerous users have reported that their phones have suddenly become unresponsive, leaving them with black screens and no power.

Two recent reports highlight the severity of this problem:

• Recently, a OnePlus user described how their OnePlus 10 Pro, after initially experiencing lag and heating issues, completely shut down. Despite trying various troubleshooting methods, such as hard resets, battery cycles, and holding power buttons, the phone remained unresponsive. A visit to the service center revealed a dead motherboard, resulting in a significant repair cost. The user expressed their disappointment and loss of faith in the brand, particularly given their long history as a loyal OnePlus customer.
• Another OnePlus 10 Pro 5G user reported similar issues after downloading a software update. The phone froze, became unresponsive, and eventually stopped charging. The service center diagnosed a dead motherboard and quoted a hefty repair fee of approximately Rs 42,000. The user expressed their frustration and disappointment, noting that they had encouraged several friends to purchase OnePlus devices based on their positive experiences.

These cases are not isolated. Several users have shared similar experiences online, raising concerns about potential hardware issues. While OnePlus has not yet addressed the problem publicly, the growing number of reports has led to questions about the company’s quality control and customer support.

The high repair costs associated with motherboard replacements have added to user dissatisfaction. Many are hoping that OnePlus will investigate the issue and offer solutions, such as free repairs, extended warranties, or software updates. Addressing the problem promptly could help maintain the brand’s reputation and customer trust.

(Source 1, 2, OnePlus PR, via)

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