Realme has just announced a new customer care service program in India. It is dubbed Care+ and is the company’s first after sales support program that will be made available to existing and new customers in the region.

Based on the name, the new service program seems quite similar to the Apple Care+ program. The Chinese smartphone maker stated that this is a subscription based service that offers mobile device protection and end to end customer support. The new ‘care’ plan will basically let users get two way protection get through both an extended warranty and damage protection. With Realme Care+, customers will receive an extended 1 year warranty, screen protection for a year, and accidental and liquid protection for a year as well.

Furthermore, the users can also gain to access to the company’s authorized customer service centers, trusted experts, and simple claims processing, as per official claims. Madhav Sheth, CEO of Realme India, stated that “Realme Care is a testimony of our commitment to offering the best to our consumers and our desire to further build on our customer experience. Through this programm, we are ensuring a complete service using digital technology with “service quality” as the foundation and consistency, convenience, and caring as the basic values. We are optimistic that Realme’s service will become the industry standard for customer experience.”   

Notably, the new program brings an integrated digital customer service platform that will include SMS notifications, live tracking service requests, self service, software upgrades, knowledge bank, pick up service, TV on door service, warranty status checks, and much more. The Realme Care+ Privileged package starts from 489 INR and will be provided from 9 am to 9pm IST through social media, email, voice, WhatsApp, and webchat as well, with support for various local languages.

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