Recent months have seen multiple phones blasting in India, be it a OnePlus Nord 2 or the Poco M3 which caught on fire earlier this month. Now, a new case has surfaced with a Realme XT catching on fire.

According to a report by 91mobiles, yet another Realme XT has blasted while using. A similar incident concerning the same model occurred back in June 2020. Twitter user Sandip Kundu posted images pictures of the burnt Realme XT in question which belongs to his friend.

My friend's phone Realme XT blast in the evening today….@MadhavSheth1 please do something pic.twitter.com/CrCnaOKnIK

— Sandip Kundu (@SandipK75709658) December 28, 2021

According to the Twitter user, the Realme XT device belonging to his friend blasted while being used. The images posted by him reveal a severely deformed and burnt back with the side panel completely burnt off. The display also sustained burn damage which is apparent from the pixel bleed on the screen. By the looks of it, it seems to be a blast that originated in the battery.

Realme XT blast

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Luckily, other than some burnt bedding, no injuries or loss occurred to the aggrieved party. The Twitter user has also posted a video of the phone smoking on his bed after the initial blast occurred.

Realme‘s social media handle on Twitter has acknowledged the issue and has offered to help stating, “We would like to inform you that we have already contacted the person and also we have asked him to visit the nearest authorized service center. Please be assured, we will try our best to resolve his concern as soon as he visits us”.

Finer details regarding the cause of the incident are yet to surface, but the repeated incidents are a cause of worry for realme users.

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The post Another Realme XT goes up in flames, under investigation by the company appeared first on Gizmochina.

Advancement in safety measures adopted in the manufacture of smartphones has greatly reduced the incidence of exploding phones. But there are pockets of cases here and there, most traced to defective batteries. The most prominent of such was the ill-fated Galaxy Note 7. One of such rare cases has been reported in India where a Realme XT model exploded just 24 hours after purchase.

According to 91mobiles, the user claims the explosion occurred while the smartphone was left to charge overnight using the official adaptor in the retail box. However, Realme India has stated that the explosion was as a result of an “external force” which was applied to the unit and thus puncture the battery. Thus, this resulted in the battery going up in flames.

However, the owner of the Realme XT unit, Roshan Singh insists the model went up in flame while charging. He accused Realme’s service centre of inaction, claiming that when he shared the images of the burnt unit with them, a representative the brand concluded that an external force was applied by him on the unit by merely examining the unit.No physical examination or investigation was carried out. Upon further complaint on Twitter, Realme assured him that action will be taken on the incident but that promise has not been kept till now.

In an official statement released to 91mobiles, the company stated: “For us, one of the key pillars is product quality. Every smartphone manufactured by Realme goes through a number of stringent quality and durability checks as customer safety is of utmost importance for us. As per our investigation, we have learnt that the smartphone was damaged due to external force. The user’s smartphone battery caught fire as the smartphone was punctured from outside.”

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Sadly, we have seen similar scenarios play out in the recent past but with Xiaomi models. Two of the cases involved the Redmi Note 7 Pro, the third was a Redmi Note 7S unit while the fourth was a Redmi Note 6 Pro. In all the reported cases, Xiaomi refused accepting liability claiming they were caused by previous damage to the phones. We never really did get to find out if Xiaomi ended up replacing the units. Roshan Singh may likely suffer the same fate but fair enough, the unit’s back panel looks like what may have shattered before the battery went up in flames. This falls in line with the claim by the company.

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