Several users of Xiaomi‘s latest Redmi Note 10 series have, in the last few days, reported problems with the display of their devices freezing occasionally. Xiaomi has now come out with an official statement acknowledging the complaints and reassuring its customers that they have nothing to panic about, as the problem was reported by a very small proportion of the users of the Redmi Note 10 Series.

The official statement from Mi India indicated that the brand will continue to pursue excellence and customer satisfaction in meeting consumer expectations always.

Kya koi Redmi note 10 PRO Max me kuch touch issues face kar rahe hai?

mere wale me jab mai google docs me kuch type kar raha hu to cursor automatically upar ki line me pahuch jata hai, and koi fingers touch nahi ho rahi fir bhi..@RaoSumukh @IndiCoder18 @techstarsrk

— Naman Dwivedi (AndroWide) (@naman_nan) April 3, 2021

The company stressed that its products go through a rigorous process to ensure that they meet the highest quality standards. An inquiry is now being carried out on why some customers, even though very few, experienced display issues with their smartphones. The company says it is looking into the matter critically and expresses its regrets for the inconvenience caused to its consumers.

@geekyranjit @Dhananjay_Tech I started using redmi note 10 pro today and I noticed minor screen flickering issues when on 120Hz but the same is not on 60Hz, are you facing the same or is it just me ? Also is it software or a hardware issue ?

— Mridul Verma (@Mridul_549) April 4, 2021

@Xiaomi I pruchased redmi note 10 on 18 th of March, its touch is unresponsive and the phone has become very slow.Reached out to amazon but of no use.I received a defective mobile @RedmiSupportIN @RedmiIndia @amazon

— RanjithK (@kalvakanny) April 2, 2021

The main complaint from multiple Redmi Note 10 users was that the display of their devices becomes unresponsive on several occasions. Tweets by several users established the authenticity of the claims thereby drawing a response from the product’s manufacturer. Some users also tweeted of noticing a flickering screen on their devices, while another user observed that the flickering became more visible in dark mode.

.@MiIndiaSupport @MiIndiaFC one of friend bought a new phone of Xiomi Redmi note 10 on 18th march and he started facing touch issues from 20th march means he couldn't type properly. he applied for replacement and he got the phone replaced with new IMEI no. on 1st of April. pic.twitter.com/JxjXhosSni

— Adv. Tarun sharma (@AdvTarun93) April 6, 2021

I m facing screen flickering in my redmi note 10 pro it's is more noticeable in dark mode please fix this issue ASAP @RedmiSupportIN @XiaomiIndia @manukumarjain @GyanTherapy @utsavtechie @KaroulSahil @AmreliaRuhez @techstarsrk

— Dark HiTMaN (@darkhitman0) April 4, 2021

The Redmi Note 10 Series was launched with fanfare in March 2021 in the Indian market. The series is a significant improvement from its predecessors, and came with several upgrades, across several segments. The series feature an AMOLED display with a 60Hz or 120Hz refresh rate for the various variants.

Xiaomi has had a pretty excellent performance in India this year. A recent national survey conducted on exclusive smartphone stores placed Xiaomi’s Mi Home stores as the best in a field containing several global tech brands.

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