Microsoft is going through a rough patch with its range of expensive Surface products. While some Surface Pro 7 and Surface Pro X users complained of extreme accuracy problems plaguing the Surface Pen. The screens on a few Surface Laptop 3 began cracking rather mysteriously. Microsoft is yet to officially acknowledge the problem, which is swiftly turning out to be a widely reported issue.

This is one of the most widely discussed topics on Reddit and Microsoft forums, with users documenting their problems with expensive Surface devices. According to an initial assertion, the Surface Pro 7 and Pro X suffer from a software glitch causing inaccurate detection of the Surface Pen when the palm rests on the screen.

According to some users, as soon as the Surface Pro 7’s display makes contact with the human skin, the stylus starts experiencing accuracy problems, detecting between 5 and 20 pressure points instead of the intended 4096. Microsoft initially replaced a few units of the Surface Pro 7 upon receiving complaints. However, the issues soon started appearing on the replacement units.

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According to one user who posted on the Microsoft forum last year, “I am having to deal with this issue quite frequently. Sometimes the stylus jumps around for more than 5mm, which makes it extremely annoying to work with. The service staff have been unable to identify the issues despite filing multiple complaints. The guys have been very cooperative, even sending me a replacement unit for other issues in the past. Unfortunately, the problems appeared in the new unit too”.

While another user wrote, “Surface Pro 7 user here. Facing the exact issues with the staircase pressure curve when touching the display simultaneously with the stylus and bare skin. Had this problem since Day 1. The issue persists on battery power and when connected directly to the power source. This is a major turnoff. Hope Microsoft comes up with a solution soon”. Judging by these reports, it seems as though the problem could be fixed with a software update. However, Microsoft is yet to acknowledge the issue.

The company is, however, dealing with the other problem quite vigorously. According to official communication, company representatives stated, “a few Surface Laptop customers have contacted Microsoft support with complaints regarding mysterious cracks appearing through the display with no fault on their part. We are investigating the claims and evaluating the probable reasons that could lead to such an outcome”.

Although this is not the first time a major manufacturer is investigating a design flaw. It presents the perfect opportunity for the company to highlight the key features of the laptop’s design. Starting with how easy it is to replace components in general. Microsoft uses screws at easily accessible joints, magnets at strategic positions, and a few pop connectors for ribbons that can easily be replaced.

Although Microsoft is not going to hand out replacement screens and a screwdriver to every customer complaining of a cracked display. The company is hunting for reasons why such a problem might arise. We might encounter an official solution addressing the issue soon.

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(via)

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Today at its special hardware event, Microsoft unveiled the new Surface Pro 7. The new Surface Pro finally brings USB-C to the convertible laptop category of Microsoft hardware, which will be a welcome addition for fans who’ve been waiting for the company to adopt this now-prevalent connection technology.

Like its predecessors, the Surface Pro 7 consists of a 12-inch tablet with a folding kickstand for adjustable viewing angles. There’s also a detachable keyboard cover accessory, and a Surface Pen stylus that allows for writing, drawing, note-taking and more. This new product is also the only one to have what can be called a full-sized Surface Pen. The Pen can also be used to update cell data in real time, and can even erase it with a gesture.

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Buyers will have the option of tenth-generation Intel Core i3, i5 and i7 chips that boast of far better power and performance than its predecessors. Storage-wise, you’ll get the pick of a 128GB SSD or a larger 1TB SSD, as well as the choice of 4GB, 8GB or 16GB RAM. Up front, you’ll be staring into a 12.3-inch, 2736x1824p 267ppi PixelSense display with a 3:2 ratio, much like the Surface Pro 6.

The Surface Pro 7 is available for pre-order in the near future, with prices starting at $749 and delivery commencing on October 22nd. But it’s clear that much of the Surface Pro’s thunder has been stolen by the ARM-running Surface Pro X, which the company has announced on the same day.

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Microsoft has an event tomorrow where it will take the wraps off a number of new hardware. Some of these devices have already leaked in the past such as the Surface Laptop which will come in a new 15” model, and the Surface Pro 7. However, those leaks didn’t include images.

Evan Blass, the popular leaker, has released a bunch of photos of some of the devices launching tomorrow as well as additional info about others.

Surface Pro 7 – USB-C is finally here

The leaked images include that of the Surface Pro 7. The Surface Pro series is Microsoft’s line of Windows tablet which can transform to become a 2-in-1 PC by adding a keyboard cover.

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This year’s model will be getting a long-awaited feature – USB Type-C. As seen in the photos, there is now a USB Type-C port on the right side of the Surface Pro 7 alongside a full-sized USB port. There is also a card reader on the right.

Surface Laptop 3 13” and 15”

The Surface Laptop will return a third time and will bring along a sibling with a larger display. An earlier leak revealed that this 15” model will be powered by AMD’s Ryzen processor.

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We can’t see a USB Type-C port on the right but we hope there is one on the left with support for Thunderbolt. The pictures show that there is no fingerprint scanner on any of the variants and the larger model also skips a dedicated number pad.

It does look like Microsoft has ditched its Alcantara fabric design for metal.

Surface Campus (Arm-Powered Surface)

While the Surface Pro 7 will be powered by an Intel processor, Microsoft will also announce a Surface tablet that is powered by an Arm-chipset. This device will launch as the Surface Campus. The name hints at it being targeted at students. Expect an insane battery life as well as LTE onboard.

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This Surface Campus also has a kickstand and an attachable keyboard. There are also two USB Type-C ports on the left. One of the images also shows a stylus.

Dual-Screen Surface

Other than the aforementioned devices, Evan Blass also adds that there is a dual-screen Surface device too. There are no images but he mentions that it will run a special version of Windows called Windows 10X which has been designed for dual-screen and folding-screen devices.

The event will hold in New York tomorrow and should be live-streamed.

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Microsoft has confirmed that it will be holding an event on Oct. 2 in Manhattan U.S. at 10 AM ET. The Redmond based company is expected to announce the 2-in-1 Surface Pro 7 and Surface Laptop 3. A fresh report on Winfuture.de has leaked the configurations of the Surface Pro 7.

According to the report, Microsoft may release 5 variants of the Surface Pro 7 in Europe. These include base model with Intel Core i3 processor that features 4 GB of RAM, 128 GB of SSD storage. There are two Intel Core i7 models may come in 128 GB SSD and 256 GB SSD storage choices. Both models could be equipped with 8 GB of RAM. There are two Intel Core i7 variants with 256 GB and 512 GB SSD storage. Both models may come with 16 GB of RAM.

The new Surface Pro 7 is expected to be fueled by 10^th generation Intel Core processors. As far as the design is concerned, it resembles the predecessor model, but offer users with a slightly larger screen space with slim bezels. While previous rumors claimed that there could be some Snapdragon 8CX models, the new report has no mentioning about it. Also, it has no information on the pricing of the Surface Pro 7.

On Oct. 2, Microsoft may not launch a new edition of the Surface Book. However, it may launch a Surface Laptop 3 that may sport a 15-inch display. It is expected to arrive as a competitor for the MacBook Pro.

(source)

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Just as several phones will be arriving in the last four months left in the year, we will also be seeing new PCs too. Yesterday, Microsoft announced it will be holding an event in October.

The tech giant announced that on October 2 in New York, it will have a Surface hardware event. There are speculations as to what new products will be announced on that day but the most anticipated product is the dual-screen Surface device. Earlier reports say it will be announced in Q1 2020 but Microsoft may decide to give us an early look at the device.

We also expect the Surface Pro 7 which we pray has a USB Type-C port for charging. The Surface Laptop is also expected to get a third-gen model. Both the Surface Laptop and Surface Pro 7 are rumored to not have Thunderbolt 3 which is a bummer.

Then there is the affordable Surface Go which may get a successor this year and the high-class Surface Book also needs a new model. Will we see a new version of the Surface Headphones? Maybe, maybe not. If there is one, we hope it comes in black too.

(Via: 1, 2)

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