Apple iPhone XR has been a success for the company, however, some users of the handset on UK’s second-largest carrier, O2, have been experiencing issues that affects calls, texts, and data usage.
Now, both the companies — Apple and O2, have publicly acknowledged the issue and Apple has even promised a fix for the same. The problems affect calls, texts and data usage with users reporting loss of signal on multiple occasions throughout the day.
O2’s comment was that it’s working closely with its partners to resolve the issue affecting its iPhone XR users. It says that IT fix 101 — turning the phone off and on again — provides a temporary fix, but it’s unclear how long that lasts before the iPhone XR connectivity problems reoccur.
Apple’s statement also confirmed the connectivity issues and promised a software fix with the upcoming iOS release. It said: “We are aware of an issue causing intermittent network connectivity affecting some O2 customers, and we will have a fix in an upcoming software release.”
Although iPhone 11 series has superseded iPhone XR and data from Counterpoint suggests that it was the best-selling smartphone in the first three quarters of 2019.
(Via)
