Most of the cases of exploding smartphones have been traced to defective batteries. The most prominent of such was the ill-fated Galaxy Note 7 but in recent times, we only get pockets of such explosions. One of such pockets have opened up, this time around, a Redmi Note 7 Pro model is said to have exploded in India.
As per a report carried by TechRadar, the Redmi Note 7 Pro belonged to Vikesh Kumar and was reportedly procured in December 2019. That makes the device just about three months old. Since the phone was bought, the owner claims to have been using it daily without any issue until this incident. Happened that he felt the phone has become unusually hot in his pocket and took it out. Surprisingly, he saw the device was already bringing out smoke and as a reflex, he threw the phone away. That is where the story got even more interesting as the device is said to have landed on his bag and immediately exploded setting the bag on fire.
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Then comes Xiaomi’s shitty customer service whenever a damaged device is concerned. Kumar expressed disappointment at the reception he got from Xiaomi. He claimed the company suspected he had done something to the phone before the explosion. But the dude insists that the phone was in perfect condition and was charged with the original charger since purchase. As at the time of the explosion, there was up to 90% battery power left.
Xiaomi’s response to the incident is similar to this, as the company stated that the explosion was caused by previous damage to the device, which might have tampered with the integrity of the lithium polymer battery. As usual, no specifics were mention as what could have made the battery explode.
We recall a somewhat similar case in India involving a month-old Redmi Note 7S that went up in flame and how Xiaomi was unwilling to accept liability for the damaged phone. In October 2019, a Redmi Note 7 Pro model purchased in July equally went up in flame and Xiaomi abdicated responsibility, claiming the incident wasn’t caused by a problem with the phone’s quality. However, the incidents are becoming too many for comfort.
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