Earlier this month, Huawei unveiled the AntRobot RPA 2.0 (Robotic Process Automation) during its Technical Service Partner Conference. This system arrives as the company pushes towards ‘digital transformation.’
With the new launch, the Chinese tech giant is trying to achieve a more quick and efficient process in multiple areas like customer care and business operations through automation. At the moment, many companies still use manual or labor based repetitive operations to achieve certain tasks. This affects efficiency and the accuracy of the process operation as well. Similar to a human, the RPA logs into the business system and processes data and business flows.
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The AntRobot RPA 2.0 can even take away the burden of multiple repetitive operations that are currently being handled manually. It can achieve this and still function 7*24 hours without interruptions and offer great efficiency and accuracy as well. According to a senior official from Huawei, “AntRobot RPA was incubated by Huawei’s Global Technical Services Department (GTS). The original intention was to help front-line technical experts solve the problems of interruption and blockage in the delivery process and IT tools, so that experts can focus on how to better serve operators.”
He further added that “In addition to the telecommunications service field, AntRobot RPA products are also used in Huawei’s manufacturing, supply chain, finance, retail, IT, HR and other departments, effectively supporting Huawei’s digital transformation. RPA is the product of the natural growth of Huawei’s business and the result of its own digital transformation.” In other words, the company aims on bringing automation to handle certain issues in operations better while building a new partner ecosystem as well.
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