Samsung has unveiled its lineup of premium smartphones for 2023. Three different smartphones are included in the series: the Galaxy S23, Galaxy S23+, and Galaxy S23 Ultra. All of the smartphones are powered by a customised version of the Snapdragon 8 Gen2, dubbed “Snapdragon 8 Gen2 for Galaxy” by Samsung. Anyway, the customers who pre-ordered the Samsung Galaxy S23 with the intention of using it on the T-Mobile network in the USA had a problem that resulted in them losing network access to their existing handsets and SIM cards. Now that T-Mobile has made an official statement about it, it appears that Samsung made a mistake!
An internal T-Mobile documentation describing the root of the problem has recently surfaced. Due to a fault in Samsung’s system, the internal eSIM function on the Galaxy S23 was activated before the phone was shipped to pre-order consumers. As a result, affected customers lose network access to their current devices and SIM cards. The issue persists even when SIM protection is turned on. So in a nutshell, T-Mobile wasn’t the one responsible for the cause. But it was Samsung on whom the blame goes.
The good news is that the problem appears to be limited to a small number of Galaxy S23 phones, thus not everyone who ordered a new Galaxy S23 from Samsung for T-network Mobile has had this early eSIM activation issue. Fortunately, impacted users’ SIM cards have not been switched by malevolent parties. Additionally, impacted Galaxy S23 buyers who have been disconnected from T-network Mobile can resolve the issue by contacting the carrier’s support line.
So that was all about the recent issue spotted with the T-Mobile carriers on Galaxy S23 series devices. If you want to place a pre-order for the Galaxy S23 right away, you probably shouldn’t be concerned because this problem only affected a small number of Galaxy S23 phones and there is a fix for it. Do let us know what are your thoughts on this by dropping a comment down below. Thanks a lot for reading the post all the way to the end.
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