Tencent, a major player in China‘s tech industry, faced a service disruption with its video streaming platform, Tencent Video. This incident reflects the challenges even big tech firms face in maintaining uninterrupted services. Tencent Video, similar to Netflix, encountered “temporary technical issues,” leading to widespread user complaints. This event has sparked a conversation about the reliability and stability of digital services provided by large tech companies.
Tencent Video has a huge user base of over 100 million subscribers
Tencent Video’s outage was evidenced by user-shared screenshots showing error messages and issues with subscription plans. The company acknowledged the problem on Weibo and assured that restoration efforts were underway. However, the full status of the service recovery remained unclear as Tencent did not provide immediate further comments.
This setback comes amidst an intense competitive landscape in China’s video streaming sector, where Tencent Video vies with rivals like Baidu‘s iQiyi and Alibaba‘s Youku. The industry is not just fighting among themselves but also faces threats from the rising popularity of short video platforms. Despite these challenges, Tencent Video boasts a substantial user base with 117 million subscribers, although it has seen a slight decline in recent times.
Interestingly, this incident is not isolated. It follows similar service disruptions experienced by other major Chinese tech firms, including Alibaba’s cloud computing unit and Didi, the country’s leading ride-hailing service. These instances highlight a broader issue of technical reliability in China’s tech sector. Alibaba Cloud faced outages affecting various regions and services, while Didi’s breakdown was attributed to a system software failure.
Moreover, Tencent’s other service, WeChat, also encountered a breakdown earlier this year, drawing attention from China’s Ministry of Industry and Information Technology. As a side note, Tencent is streamlining its operations, planning to shut down its lesser-known music streaming service, Moo.
RELATED:
- Tencent’s Big Move into AI-Enhanced Healthcare in China
- ByteDance surges ahead in Q2 2023, challenging tech titans like Tencent and Alibaba
- Xiaomi 13 Ultra Premium Camera Phone is now only $799
- Best Feature Phones with UPI support 2023: Nokia Dominates
