Microsoft is going through a rough patch with its range of expensive Surface products. While some Surface Pro 7 and Surface Pro X users complained of extreme accuracy problems plaguing the Surface Pen. The screens on a few Surface Laptop 3 began cracking rather mysteriously. Microsoft is yet to officially acknowledge the problem, which is swiftly turning out to be a widely reported issue.
This is one of the most widely discussed topics on Reddit and Microsoft forums, with users documenting their problems with expensive Surface devices. According to an initial assertion, the Surface Pro 7 and Pro X suffer from a software glitch causing inaccurate detection of the Surface Pen when the palm rests on the screen.
According to some users, as soon as the Surface Pro 7’s display makes contact with the human skin, the stylus starts experiencing accuracy problems, detecting between 5 and 20 pressure points instead of the intended 4096. Microsoft initially replaced a few units of the Surface Pro 7 upon receiving complaints. However, the issues soon started appearing on the replacement units.
According to one user who posted on the Microsoft forum last year, “I am having to deal with this issue quite frequently. Sometimes the stylus jumps around for more than 5mm, which makes it extremely annoying to work with. The service staff have been unable to identify the issues despite filing multiple complaints. The guys have been very cooperative, even sending me a replacement unit for other issues in the past. Unfortunately, the problems appeared in the new unit too”.
While another user wrote, “Surface Pro 7 user here. Facing the exact issues with the staircase pressure curve when touching the display simultaneously with the stylus and bare skin. Had this problem since Day 1. The issue persists on battery power and when connected directly to the power source. This is a major turnoff. Hope Microsoft comes up with a solution soon”. Judging by these reports, it seems as though the problem could be fixed with a software update. However, Microsoft is yet to acknowledge the issue.
The company is, however, dealing with the other problem quite vigorously. According to official communication, company representatives stated, “a few Surface Laptop customers have contacted Microsoft support with complaints regarding mysterious cracks appearing through the display with no fault on their part. We are investigating the claims and evaluating the probable reasons that could lead to such an outcome”.
Although this is not the first time a major manufacturer is investigating a design flaw. It presents the perfect opportunity for the company to highlight the key features of the laptop’s design. Starting with how easy it is to replace components in general. Microsoft uses screws at easily accessible joints, magnets at strategic positions, and a few pop connectors for ribbons that can easily be replaced.
Although Microsoft is not going to hand out replacement screens and a screwdriver to every customer complaining of a cracked display. The company is hunting for reasons why such a problem might arise. We might encounter an official solution addressing the issue soon.
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