Amid the COVID-19 pandemic, people are stuck at home and can’t really go outside much, especially in a country like India which is among the worst-hit countries globally. So, Samsung India has come up with a new plan for offering customer service.
The South Korean giant has introduced customer care services for Indian users through WhatsApp with an aim to provide prompt resolution to queries of consumers without needing them to leave their homes.
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This new service will be available on Samsung’s WhatsApp support number (1800-5-SAMSUNG) from 9 AM to 6 PM, seven days a week. The company has also said that the users can use the service for seeking technical support related to any Samsung product, get information about service center locations, the status of a repair, new offers, and also request for demo and installation of Samsung products.
The WhatsApp-based customer care service from Samsung comes on top of other “contactless” services that the company is already offering — remote support, live chat, call center assistance, and DIY videos.
Meanwhile, the company is now gearing up to launch its new flagship smartphones next month, possibly on 5th August. Along with the Galaxy Note20 series and the Galaxy Z Fold 2 smartphones, the company will also be launching the Galaxy Watch 3.
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