Update (July 21): Official Statement by Google
Google responded to the Reddit post discussed in the original story that the problem is not related to the battery. It recommends users facing the “rear glass panel peeling off issue” to reach out 1:1 support to explore warranty options.
Here’s the official response by Google on Reddit.
“We’ve investigated the issue and concluded that this is not related to the Pixel battery. If you’re experiencing back glass lift on your Pixel 4/4XL, we recommend reaching out to 1:1 support to explore warranty options. We’re here to help and want to make sure your Pixel 4/4XL is operating properly.”
Original Story (July 18)
Google’s hardware products have always had some sort of flaws since the beginning. Even after making Pixels for about 5 years, the company still falls behind in quality control. Currently, a number of Pixel 4 XL users are reporting peeling off of rear glass panel on forums.
Google Pixel 4 and Pixel 4 XL are one of the least popular flagship smartphones released in 2019. Both the devices are notorious for their poor battery performance and various software issues. The Soli radar chip, due to which the phones did not make some markets has remained a useless utility apart from biometrics.
Now, users of Pixel 4 XL are flocking to Reddit and Google Support forums to report “peeling off of real glass panel”. This issue is present on units since the launch of the device, however, it is gaining traction only now.
One of the users says they are on their fourth replacement device over the course of 10 months. They think the problem is due to the swelling of the battery.
According to an individual, who claims to be a general manager of a uBreakiFix store, an authorized Google repair partner, the cause of the issue is the faulty battery connector, which in turn leads to swelling of the battery.
Although most users have obtained replacement units after complaining to the company, Google is yet to officially acknowledge the true cause of the problem.
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(Via)
