Xiaomi’s Redmi brand unveiled the Redmi Note 9 series earlier this year. The series is made up of the Redmi Note 9 and Note 9 Pro with the models adopting a square-shaped camera module similar to that of the Redmi 10x. There are reports of a defect on the camera module which allows dust to find its way into the camera thereby affecting the picture quality when that happens.
Apparently, the camera module of the Redmi Note 9 models come with a defect from the factory as it seems to not have been sealed properly which allows tiny particles to escape under the glass. Since it is on the inside, it is impossible to wipe off the fickles of dust with a soft cloth. This will then result in images captured using the dirty lens coming out grainy or blurred.
Thanks for the feedback. For now only very small numbers of cases reported but we have asked factory to further tighten up the control. Service centres will be available to help with the few who face this issue, thanks
— Alvin Tse #MiFan (@atytse) June 26, 2020
The issue seems to affect a considerable number of Redmi Note 9 and Note 9 Pro units and Xiaomi is in the know already. While responding to a complaint by a user on Twitter back in June, Alvin Tse, General Manager of Xiaomi Indonesia, confirmed that the company had, indeed, received reports and would be tightening up its quality control to prevent further cases. He also hinted that those with units affected by the issue would be attended to at Xiaomi’s service centres.
Since then, there have been fresh reports of Redmi Note 9 units having the same issue. We can’t say for sure if the units were released before the issue was discovered or if the company has actually improved QC since then. If you own any of the Redmi Note 9 series devices, do ensure you try to keep it away from dust as much as possible. You can let us know in the comments section if you own a Redmi Note 9 model and it is affected by this issue.
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