When the Microsoft Surface Duo was announced, I remember seeing several tweets from those who got review units praising how thin the device is. Even when closed, the Surface Duo still manages to be thinner than a lot of other smartphones. It turns out that while the incredible thinness earned it praises, it was actually a demerit in the long run.
The news is that some users have noticed cracks in the plastic around the charging port of the Surface Duo. We know it is disappointing that the $1400 Surface Duo has a plastic frame! These cracks are said to have occurred while they tried to plug in the charger while others say it cracked when in their pockets. So far, no one has complained about a faulty USB port.
The cracks are happening because the plastic around the port is really thin. This problem would also have been avoided if the Surface Duo had a metal frame rather than a plastic one.
Some owners have suggested purchasing a magnetic charging cable whose head sits permanently and the port and thus doesn’t require the user to remove and reinsert just because they want to unplug or charge the device. If you own a Surface Duo and planning to go this route, we advise you to ensure you get a good cable that will not damage your device.
We hope Microsoft learns from this design mistake if and when it plans to launch a second-gen model of the Surface Duo.
UP NEXT: Microsoft announces Surface Laptop Go and a more powerful Surface Pro X
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