Google Pixel 5 is definitely a good offering from the company in a long time. However, it didn’t escape the usual theme of Pixel devices having concerns. Few users of Pixel 5 have been reporting a condition where a gap exists between the display and frame of the device. And now, a Community specialist on the Google support page says it’s normal.
The Community specialist going by the name David Pop has replied to a query regarding the Pixel 5 Gap issue. Accordingly, On the Google support page(via PhoneArena), he says that the company investigated customer complaints. Along with this and their QC(Quality Control) data, he confirms that the gap between screen and body is normal. In fact, he goes on to say that it doesn’t have an effect on the IP68 water and dust resistance of the device.
However, his comment has drawn a lot of replies from users who express concerns about the design in long term. Contrary to what the Specialist claims, a user says that his unit has the same gap and dust gets piled up inside. He adds that on trying to press it near the front camera section it sits flush but a gap appears again on releasing the pressure.
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That said, a teardown video earlier revealed that Pixel 5 is a well-built phone despite the gap between screen and body. And that the gap doesn’t pose any threat to the internals inside as a strong adhesive. And clips hold the device screen firm with the body. Still, the gap issue might have popped up due to poor Quality Control checks.
Besides, a few users say that the replacement units also have a similar problem. Having that said, users who are disappointed with this design flaw can try using the device. And see if the gap poses an issue in the long-term, or get a refund.
