South Korean tech giant Samsung has introduced a new contactless program for smartphone customers in India — a pick-up and drop service. It is available for users when they need to repair their devices.
The company is also offering a drop-only service for those customers who have given their phones for service at a Samsung authorized service center and only want their device to be delivered post repair.
Currently, the pick-up and drop service is limited to customers of Samsung Galaxy A-series, M-series, S-series, F-series, Galaxy Note lineup, and Galaxy Fold series of smartphones along with the Galaxy tablets.
Commenting on the launch of this new service, Sunil Cutinha, Vice President, Customer Service, Samsung India said: “The new pick-up and drop & drop only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe.”
However, the service is not free of cost. For the pick-up and drop, the company is charging Rs 199 and for the drop-only service, the users will have to shell out Rs 99.
The service will be available in these cities — Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada, and Vishakapatnam.
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