Multiple Google Pixel 6 and Pixel 6 Pro users have taken to Reddit to complain that their phone randomly loses mobile network service, even as their older device had no such issues.
The issue doesn’t seem limited to a particular region or carrier as Pixel owners from the US, Canada, and other parts of the world are reportedly facing it (via Android Police). The phone usually recovers from the signal drops on its own but several users have also complained that when the mobile network is lost, the only way to get it back is by rebooting the device.
Complaints aren’t limited to Reddit though as there’s another thread on the official Pixel Phone Help forums with over 130 replies. Here, several reports have interestingly stated that the network drop issues started for them only recently, meaning that the problem could also be something triggered by a recent update.
While several users were able to actually get replacements after contacting Google, doing so isn’t really guaranteed to fix the issue as several of such have observed that the problem continues on the replacement unit. Google support also recommended users perform a network reset on their Pixel 6, which doesn’t seem to help at all either.
What did help though was getting a SIM card replacement from their carrier for some. Several other users reported that turning off “Adaptive Connectivity” from the Settings menu fixed the problem to a large extent.
Regardless, a definitive solution for the signal drop issue on the Google Pixel 6 series is still awaited. With no official acknowledgment from Google yet, it is near-impossible to ascertain the cause. Still, if the issue isn’t software-related, then the Pixel 6’s antennas could be the one to blame.
We previously highlighted with a Pixel 6 disassembly story how the phone has only a single antenna for mmWave 5G. An on top of that, its position isn’t exactly optimal either, as its placement is sure to be interrupted when holding the device in the landscape mode.
Either way, we hope that Google will soon be clarifying the matter.
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