Indian e-scooter manufacturer Ola earlier this year unveiled the S1 and S1 Pro electric scooters in India to massive applause from the market. Ola enjoyed massive orders from the early days of the unveiling of the two e-scooter models. They were supposed to combine innovation, excellence with affordability and durability. However, as the company begins delivering the models to persons who had already subscribed, there are growing concerns about the quality of the new e-bikes, with some serious flaws noticed.
A few customers who took delivery of their new models were shocked by some of the defects visible on delivery. There are concerns that the flaws and structural defects noticed on the new models will dampen consumer confidence in the Ola brand, although these models were showcased to come with some impressive features and functionalities. The Ola S1 and S1 Pro models could get top speeds of up to 115km/h with a price tag in the region of $1,000.
An OLA S1 Pro was delivered to me at the Visakhapatnam event today.
It has cracks & dents all over the body. The manager says she will get it repaired before delivery. But repair is not the option. I paid for a new product, not a refurbished product@OlaElectric @don4every1 #Ola pic.twitter.com/ifZnDsJaXg— Karthik Varma (@leovarmak) December 22, 2021
It is unclear what are the causes of the dents and observed defects on the new Ola e-scooter models, but a far deeper accusation has been leveled against the company. A customer has claimed that the range of the model was over-hyped, with the true range much below what was stated at the launch earlier this year. It was observed that there was up to a 20km difference in the range of the e-scooter from what was advertised earlier this year.
An OLA S1 Pro was delivered to me at the Visakhapatnam event today.
It has cracks & dents all over the body. The manager says she will get it repaired before delivery. But repair is not the option. I paid for a new product, not a refurbished product@OlaElectric @don4every1 #Ola pic.twitter.com/ifZnDsJaXg— Karthik Varma (@leovarmak) December 22, 2021
There are other issues relating to complaints about the brakes, other design flaws, and charging problems. Most of the responses by Ola’s representatives on these specific issues have been to promise a replacement or repair of the delivered e-scooter. Some of the customers however remain positive that their new e-scooter is a great buy despite the setbacks which will be overcome.
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