Xiaomi was recently fined by the local authorities in Italy recently. The brand was penalized a hefty sum of 3.2 million euros ($3.234 million) earlier this month. The decision, according to the Italian Competition Authority, was made as a result of the company’s refusal to fix phones that had scratches or other minor flaws while the items were still covered by warranties.

Xiaomi store China

According to Italian authorities, the company’s local business charged customers after confirming that the products were of good quality, but the company should instead examine potential flaws and accept product returns without collecting any fees, including freight and inspection expenses.

Xiaomi responded to domestic media by saying it was aware of the decision and was investigating the reasons for it. The company also stated that it has always conducted lawful and compliant activities, adhering to local relevant laws and regulations. According to the company, it is devoted to offering the greatest after-sales service experience to every consumer.

According to data from Canalys, Xiaomi accounted for 19.7% of smartphone sales in Europe in the first quarter of 2022, while the market share of smartphones in Western Europe is 15.4%. The market share of smartphones in Italy comes in second among them.
Since the beginning of this year, Xiaomi has often stated that Europe is one of its most significant regions, and its share of the European market has nearly reached 20%. 
The firm will also work to increase its market share by strengthening its operator channels, developing its retail operation capabilities, and enhancing the strength of its product and brand portfolio.
The Italy Competition Authority has fined Apple, Amazon, Samsung, Google, and other businesses since 2020 for a variety of reasons. The authority fined Amazon up to 1.128 billion euros ($1.14 billion) in December 2021, but Amazon later declared it will file an appeal.
RELATED

RELATED ARTICLESMORE FROM AUTHOR