With the Flipkart Big Billion Days sale kicking off a couple of days ago, buyers across India were offered great deals on a number of products. This was especially true for electronic devices. But while some deals were pretty decent, some deals were maybe too good to be true as a buyer almost got scammed for a laptop purchase.
The news arrives from a popular post in LinkedIn. An IIM Ahmedabad student from Delhi, India had ordered a laptop from Flipkart during the Big Billion Days sales. However, rather than getting a notebook PC, the buyer only got detergent soap bars in the box. Furthermore, the buyer, Yashaswi Sharma, also claimed that the Flipkart Customer support also denied them the refund, despite opting for the ‘open box’ delivery option.
Although, in a comment later on, it was confirmed that Flipkart had began the refund process. The open box system is basically eligible for certain products on the e-commerce platform. Through this, buyers can unbox the new package in front of the delivery agent and can accept the delivery if they are satisfied with the item. Sharma stated that the issue occurred since his father collected the package, being unaware of the open box process.
But fortunately, the buyer had a CCTV video that showed that even the delivery agent was not aware of the open box delivery system. However, the company stated that “No return possible. This is our final stance. This matter cannot be escalated further.” But Yashaswi stated that “A relative filed a complaint at the local police station with relevant proofs. The Flipkart team contacted me to inform that a refund has been processed, although I haven’t received it yet.”
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