Huawei’s CEO, Richard Yu, recently revealed at the China EV100 Forum that Huawei’s failure rate is only a fraction of Apple’s, marking a significant turnaround for the company’s quality management system. When Yu first took over the business, Huawei’s failure rate was much higher than Apple’s, but the situation has now reversed.
Huawei’s continuous investment in research and development, amounting to 25.1% of their annual revenue in 2022, has enabled the company to achieve high-quality smartphones and a better consumer experience. The company’s focus on quality and consumers has been emphasized by Yu Chengdong, CEO of Huawei Consumer Business Group, who stated that quality is the highest priority for Huawei, above cost and profit.
The latest flagship devices from Huawei, the P60 series and Mate X3 foldable phone, are a testament to the company’s commitment to providing the best customer user experience. These devices come with HarmonyOS-powered software, providing a bug-free and smoother user experience.
In contrast, Apple’s recent releases have been plagued by bugs that have disrupted iOS, highlighting the challenges of adding new features to smartphones. While Apple may be low-key in its innovations, it is crucial for the company to address these bugs to maintain its market position.
Overall, Huawei’s success in improving its failure rate and providing a better customer experience demonstrates the importance of continuous improvement and investment in research and development. As the smartphone market continues to evolve, it will be interesting to see how companies like Huawei and Apple adapt and innovate to meet future challenges.
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