As an AI language model, ChatGPT can be used for various administrative tasks, including customer support, data analysis and reporting, chatbot automation, and natural language processing. ChatGPT can provide 24/7 customer support, analyze customer feedback for data-driven decision-making, automate administrative tasks such as scheduling appointments and answering frequently asked questions, and streamline workflows through natural language processing capabilities. Its versatility makes it a powerful tool for businesses looking to improve efficiency and productivity in their administrative processes. Well, not only businesses, but cities are looking towards ChatGPT as well.
ChatGPT will help free up Human Resources for Important Tasks
Yokosuka, a city in Japan’s Kanagawa Prefecture, has become the first municipality in the country to use ChatGPT in its municipal offices. The AI-powered chatbot will be used in a one-month trial to improve operations and free up human resources for tasks that require person-to-person interaction. Yokosuka’s move comes amid a broader push to harness AI to streamline administrative tasks in Japan. OpenAI CEO Sam Altman recently announced that OpenAI would aim to open an office in Japan in the near future. Altman’s visit coincided with Chief Cabinet Secretary Hirokazu Matsuno’s statement that the government would work to “use AI to reduce the workloads of national public servants” once security concerns were addressed.
According to Takayuki Samukawa, a public relations representative for Yokosuka’s digital management department, ChatGPT will assist with tasks like summarization, copy ideation, drafting the basis for administrative documents, and perfecting easy-to-understand language.
While the use of chatbots has raised security concerns, Yokosuka intends to use the tool in line with OpenAI’s typical security policy. ChatGPT will be tested among Yokosuka employees in conjunction with “LoGo Chat,” a local government-focused chat service already in use by Yokosuka employees.
While Yokosuka doesn’t intend to serve as an example for other local governments across Japan, the city’s use of ChatGPT could inspire other municipalities to think about how they could use AI tools to improve their own operations. With the potential to streamline administrative tasks and free up resources for more person-to-person interactions, it’s clear that AI has a significant role to play in the future of municipal governments in Japan and beyond.
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(Via)
