An Indian student just went through an odd and terrible experience of buying gadgets online. An order was placed for an Apple MacBook, but what was delivered instead was a speaker from boAt which cost a fraction of the laptop. So here’s what happened next.
Flipkart refuses to take responsibility
Receiving wrong orders isn’t too uncommon. People ordering smartphones have even received soap bars in deliveries. This time around, a student placed an order for an M1-powered MacBook on Flipkart. He paid 76,000 INR for this laptop, which was expected to be delivered by August 13. However, the delivery was delayed till August 15 since the delivery person dodged calls. The order was so delayed that the student personally went to collect it from Flipkart’s hub.
Once he got there the delivery person insisted on getting the OTP before giving his package. Opening the package revealed that the parcel under his name only featured a boAt speaker that was worth 3,000 INR. The student claimed that he provided evidence at the time of delivery and had even recorded the delivery person admitting that he received the wrong product.
Unfortunately, the amount of evidence didn’t help since Flipkart’s customer support didn’t seem all too helpful. The e-commerce platform denied refunds, stating that certain products fall under its ‘No Returns’ policy. Apple products are also included in this policy. As of right now, Flipkart has yet to issue a refund, so it’s possible that the student will take this complaint to court.
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(Source)
