The Xiaomi 13T series of premium smartphones officially launched globally last month and the lineup received high sales volumes in Malaysia during its pre-order period from 27 Sep to 6 Oct 2023.
However, as pre-order customers in Malaysia started receiving their Xiaomi 13T orders yesterday, a lot of the buyers unboxed and noticed that the freebies of RM568 (120 USD) were not included in their Xiaomi 13T pre-order as advertised. This prompted an outrage controversy in the reviews complaining about the missing freebies for pre-order customers, and an uptick of return orders for Xiaomi Malaysia as Xiaomi 13T buyers were not given their freebies due to the misleading advertisement.
Initially, Xiaomi Malaysia used the excuse that the stock of Redmi Buds 4 Pro and Xiaomi Smart Band 8 had run out, thus the lack of free gifts in the pre-order packages, but after the commotion raised by Xiaomi 13T pre-order customers yesterday and today. Xiaomi Malaysia had decided to officially reimburse Xiaomi 13T customers who didn’t receive their Redmi Buds 4 Pro and Xiaomi Smart Band 8 with coupons that allowed them to buy the gifts for free directly from their store.
After realising the error on their part, Xiaomi Malaysia managed to resolve the Xiaomi 13T series pre-order controversy within 24 hours. Malaysian buyers who have not received their free gifts can directly chat with their online customer service on Xiaomi Malaysia Local Store on Lazada or Shopee to redeem their free gifts coupon to purchase back the free gifts for free.
The Xiaomi 13T series officially goes on sale starting 7th October in Malaysia, and features a flagship triple camera setup that is in collaboration with camera giant Leica, alongside Xiaomi’s first 144Hz refresh rate OLED display in its smartphone lineup. The Xiaomi 13T series is also Xiaomi’s first flagships to be promised with 4 years of Android OS updates and 5 years of security updates.
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