It’s been a harrowing time for Sony PlayStation owners. Several users reported earlier today that their PlayStation Networks (PSN) accounts have been suspended. What’s more troublesome is that the accounts have been banned without any proper reasoning. Additionally, Sony hasn’t officially acknowledged the matter. It’s unclear how widespread the problem is but it has resulted in confusion and frustration among the affected users. As of writing this post, some users are reporting that their accounts are working again. 

Sony suspends PSN accounts of users out of the blue

Multiple users on Reddit, X, ResetEra forum, and even The Verge reported that PlayStation 4 and PlayStation 5 owners received suspension alerts for their PSN account. The messages popped up without any advanced notice or clarification resulting in to potential security concerns or glitches in Sony’s network. “This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement,” one message read. 

The suspension of accounts is a grave issue for PS5 Digital Edition owners as the console relies solely on PSN network. Additionally, creating a new account does not transfer the purchased content from old account which means users lose access to it. 

Affected users who contacted PlayStation customer service revealed that Sony didn’t clarify the reason for suspending their account. The company asked users to create a new PSN account. The Japanese brand has not issued an official statement on the matter. There are no posts on the PlayStation support page under ‘important notices’. 

We hope that innocent affected users get their account suspension reversed which seems very likely. 

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