The launch of the OnePlus 12 in China has been marred by reports of manufacturing issues, with netizens on Weibo sharing images highlighting a visible gap between the camera module and the back panel. Additionally, some images showed an excess of glue in the same area. Notably, not all units have this issue.
Li Jie says the gap won’t affect ingress protection and also ensures a 7-day return policy to potential users
Lu Weibing, partner and president of Xiaomi Group, as well as president of the international department and general manager of the Redmi brand suggested that the wider gap observed aligns with OnePlus’ internal quality control standards, implying that Xiaomi’s standards are more stringent.
In response, Li Jie, president of OnePlus China, issued an official statement, assuring consumers that the reported issues were not indicative of a quality or design problem. Li Jie explained that the OnePlus 12’s battery cover, lens module, and middle frame involve three different materials and adopt a curved surface design in certain areas. The camera deco serves both aesthetic and functional purposes, enhancing mobile signal reception.
Li Jie clarified that the design choices made do not compromise the phone’s waterproofing and dustproof features, as these are addressed by sealing processes and coatings below the camera module. He emphasized that variations in the thermal expansion and contraction coefficients of different materials necessitate a certain tolerance in manufacturing to prevent breakage.
Addressing user concerns, Li Jie promised that if customers are dissatisfied with the product upon receipt, the customer service team has been directed to open a green channel for swift exchanges or returns.
Furthermore, Li Jie expressed his disapproval of what he termed “malicious competition” from some brand executives who, in his view, were attempting to mislead the public. He described such behavior as rare and detrimental.
The OnePlus president assured potential buyers that if they opted for the OnePlus 12 and later found it unsatisfactory, the company will accept the return within 7-days of the purchase without asking any reason.
In conclusion, Li Jie’s detailed response aims to reassure consumers about the OnePlus 12’s build quality while challenging competitors to let the product speak for itself.
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(Source)
