Xiaomi is offering free repairs for devices damaged in the recent floods and heavy rainstorms affecting several parts of China. The company announced a temporary after-sales support program covering smartphones, tablets, laptops, wearables, and even some home appliances in disaster-hit regions.
The initiative runs from May 22 to June 20, 2026, and mainly covers affected areas across Jiangxi, Hunan, and Hubei provinces.
For Xiaomi and Redmi phones, tablets, smart bands, watches, earphones, and laptops, the company says users can get free inspections, cleaning, and repairs for water damage caused by the storms. Xiaomi service centers will also reportedly provide charging facilities, WiFi access, and drinking water for visitors. Eligible users can either visit supported offline centers or apply for mail-in repair services in select locations.
The support program also extends to Mijia ecosystem products and large household appliances affected by flooding or water ingress.
Some of the covered regions include parts of Ganzhou in Jiangxi Province, multiple counties across Hunan Province, and areas in Jingzhou and Enshi within Hubei Province. Xiaomi says users can apply through the Xiaomi Mall app under the after-sales section, contact the 950816 hotline, or use the company’s official WeChat service account.
Xiaomi’s program stands out because water damage is normally excluded from standard warranty coverage. Repair costs for flood-damaged electronics can often become expensive, especially for smartphones and laptops, so the move will likely come as a major relief for affected users.
The announcement also arrives at a time when weather-related disruptions are becoming more common. By temporarily waiving repair costs for water-damaged products, Xiaomi is not only helping users deal with immediate losses but also reinforcing its after-sales service image.
For users in the eligible regions, the program is available for a limited time, and Xiaomi advises customers to contact nearby service centers as early as possible due to potentially high demand.
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(Via)
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