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Apple’s first foldable phone only went on sale yesterday (October 23), and a handful of owners are already reporting problems with the inner display.
Photos and posts started showing up on Reddit and X within hours of launch. Almost every case looks the same: a crack or a bright line of dead/bright pixels running right along the fold, near the hinge.
One of the more detailed accounts comes from an owner in Australia. He said he’d only had the phone for about six hours and had opened it fewer than 20 times. While showing it to a friend, he felt something under the screen near the internal hinge, heard a clear crack as he kept opening it, and the display split along the fold. There were no marks on the screen or the outside of the hinge that suggested anything had been caught or damaged. An Apple Store swapped the phone out for him on the spot.
Similar photos have also appeared from China (where the Duo launched a bit earlier). Some of those look like they might be from demo units that get handled a lot, so it’s harder to know exactly what happened. A few early reviewers who deliberately folded their units hundreds of times haven’t reported the same issue, but that sample is still small.
It’s still way too early to say how common this is. And honestly, some early hiccups like this are almost expected with a first-generation foldable. The important part is whether affected owners get their devices fixed or replaced free of cost. Apple hasn’t said anything publicly yet as of writing. They’d probably be collecting the affected units for analysis, which could lead to manufacturing tweaks in later generations.
If the phone fails under normal use, it should be covered by the standard one-year warranty. Anyone who got theirs on launch day also has the usual two-week return window. Outside of that, though, an out-of-warranty inner display replacement is listed at $999, so anyone without AppleCare+ could eventually face a steep bill if the issue appears later.
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(Sources: Reddit | Ice Universe on X)
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