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There have been multiple complaints from owners of the POCO X2 about the rear camera. The manufacturer has now announced a way for users to fix the issue themselves.

POCO X2

In a press statement shared on Twitter, the official POCO India account said the camera issue has been reported by less than 0.2% of the total population. Nevertheless, they apologize to those affected. Below is the procedure to follow to fix the issue:

  1. Clean Camera app data – to do this, Open Settings > Search Manage apps > Search Camera > Clear Data > Clear all data
  2. Reboot the phone
  3. Check if the camera is working

The solution may not work for everyone and POCO knows that which is why it has asked those who still face the issue to report it on the Services and Feedback app and upload the device logs under the camera section. The Services and Feedback app is amongst the pre-installed apps and can be found in the app drawer.

After this has been done, users can visit the nearest service center or POCO India support with the feedback generated ID they got from the Feedback and Services app. The manufacturer also advises that users make an appointment before visiting a service center. Executives at the center will be able to fix the camera issue for the affected user.

POCO also revealed in the memo that they have learned of a few users who are trying to intentionally brick the camera so as to receive a free replacement unit. It says this affects its ability to provide support for genuinely affected customers.

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