Google Pixel 5 is definitely a good offering from the company in a long time. However, it didn’t escape the usual theme of Pixel devices having concerns. Few users of Pixel 5 have been reporting a condition where a gap exists between the display and frame of the device. And now, a Community specialist on the Google support page says it’s normal.

The Community specialist going by the name David Pop has replied to a query regarding the Pixel 5 Gap issue. Accordingly, On the Google support page(via PhoneArena), he says that the company investigated customer complaints. Along with this and their QC(Quality Control) data, he confirms that the gap between screen and body is normal. In fact, he goes on to say that it doesn’t have an effect on the IP68 water and dust resistance of the device.

However, his comment has drawn a lot of replies from users who express concerns about the design in long term. Contrary to what the Specialist claims, a user says that his unit has the same gap and dust gets piled up inside. He adds that on trying to press it near the front camera section it sits flush but a gap appears again on releasing the pressure.

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That said, a teardown video earlier revealed that Pixel 5 is a well-built phone despite the gap between screen and body. And that the gap doesn’t pose any threat to the internals inside as a strong adhesive. And clips hold the device screen firm with the body. Still, the gap issue might have popped up due to poor Quality Control checks.

Besides, a few users say that the replacement units also have a similar problem. Having that said, users who are disappointed with this design flaw can try using the device. And see if the gap poses an issue in the long-term, or get a refund.

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The post A Community Specialist responds to the Pixel 5 screen gap issue on the Google support page appeared first on Gizmochina.

Pixel 5 is Google’s 2020 flagship smartphone disguised as a mid-range handset. It has all the basic things one needs in a smartphone at an affordable price tag than other flagships. However, despite being the top-tier phone from Google, some units have display gaps. Regardless, the device’s teardown video reveals it to be a well-built handset.

The teardown video of Google Pixel 5 was uploaded by PBKreviews channel on YouTube. This channel is known for smartphone teardown videos.

This video shows us that the new Pixel features a good quality build like any other high-end device. As Android Headlines mentions, this video unofficially confirms the display gap issue to be rather poor quality control than terrible build.

That said, if you have a Pixel 5 with a screen gap, you can request for a replacement. But it is worth noting that the panel won’t come off by itself. That’s because the phone’s frame is fitted with strong adhesive and the panel is locked with clips. Also, the handset is easy to repair as it uses a number of ribbon cables and connectors.

Anyway, the screen gap may or may not hinder IP68 certification. The adhesive may be able to block the water from entering the device but we cannot say it for sure. Therefore, if you really care about water-resistance, you should definitely get a replacement unit.

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The post Teardown video reveals Pixel 5 to be a well-built phone despite display gaps appeared first on Gizmochina.