OnePlus has today announced that it has opened three new service centres in India in three different cities — Bangalore, Hyderabad, and Chennai. The company says that the new service centres aim to set a new benchmark of service excellence and to further improve the current customer satisfaction index. OnePlus claims that 78% issues are being resolved within two hours.
The new service centre in Bangalore is located on Brigade Road while the one in Hyderabad is in Manjeera Mall. On the other hand, the Chennai’s exclusive centre is located in T Nagar. With these new additions, the company has 15 exclusive service centres in India.
Commenting on this, Vikas Agarwal, General Manager, OnePlus India, said,
OnePlus is committed to achieving the highest level of customer satisfaction through an industry leading after-sales service experience. OnePlus Exclusive Service Centres promise complete peace of mind with guaranteed 1-hour TAT to further strengthen the trust that our community has placed in us.
Going forward, the company is planning to open around 25 premium and exclusive centres across top cities in India by the end of this year. The Chinese manufacturer has also planned three more centres in Delhi, Mumbai, and Jaipur which are expected to open later this month.
At its exclusive service centres, OnePlus is claiming guaranteed 1-hour turn around time (TAT) for a majority of the service issues. The exclusive centres’ timing is from 11 AM to 8 PM every day. The company says that it has trained and friendly staff with open repair counters for interactions with technicians and added transparency.
In addition to the exclusive service centres, the China-based company is also offering service in 35 cities through a network of multi-branded partner service centres and a complimentary pan-India pick-up & drop service for users from outside these cities.