One of the major complaints of the Nokia 9 PureView is its unreliable fingerprint scanner. Last week, HMD Global Oy finally released an update that is said to fix the issue with the scanner. While some reported things have improved, the update appears to have broken that of another user. The phone practically unlocks using anything.
The affected owner who goes by @decodedpixel on Twitter shared a video showing the issue with the Nokia 9’s in-display fingerprint scanner. The phone was unlocked with an unregistered fingerprint and even a packet of bubble gum! He even adds that he was able to unlock it with a coin and leather gloves too.
Here is my Nokia 9 Fingerprint sensor issue, phone can be unlocked using a chewing gum packet or someone else's finger. Even unlocked with a coin or leather gloves. Please do help me get my Nokia 9 sorted. pic.twitter.com/Thce3nB2fr
— Decoded Pixel (@decodedpixel) April 21, 2019
Yeah I contacted Nokia support and I deleted all fingerprints and started scanning new fingerprint again. Still the same issues.
— Decoded Pixel (@decodedpixel) April 22, 2019
The issue didn’t go away even after re-enrolling a new fingerprint. There is no statement yet from HMD Global on the issue.
One thing we did notice is that there is a glass screen protector on the device. While screen protectors do interfere with the performance of in-display fingerprint scanners, it shouldn’t actually be unlocked by anything but require multiple attempts to be unlocked by the right fingerprint.
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HMD Global might have to release another update that fixes the issue if its a widespread one or replace the phone or get it fixed if it’s just this user that is affected.
