It looks like there is no full stop for Galaxy S20 Ultra problems. The users of the Exynos version are facing several issues with performance, heating, and battery. On the other hand, several other users experienced green tints on their phone’s display, which the company recently fixed via an update. Now, dozens of users are flocking on Samsung US Community reporting shattering of camera glass.
The breaking of camera glass on Galaxy S20 Ultra is occurring for no apparent reason. Users have been reporting it ever since the phone started shipping. Most of the users with shattered camera glass claim to be using a good quality case as well as have never dropped their device once.
Some users mention the issue starts as a hairline crack on the glass deteriorating the camera’s ability to zoom. Whereas, others allege the glass to break just like that leaving a hole. Since Samsung has not yet responded to the problem as it does not seem to be widespread enough yet, customers will have to shell out their money to fix the glass.
As far as fares are concerned, users with Samsung Premium Care will be charged $100 when compared to $400 for those without it. That is a hefty amount to pay for the damage that happened by itself after buying the phone for $1400 or above.
Additionally, most service centres around the world are closed due to lockdown issued by the governments to fight the coronavirus outbreak. Hence, a few set of users are left with a broken premium smartphone.
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(Via)
