Apple is reportedly planning to launch next-generation AirPods in 2021. Amidst this, it has turned generous with regards to the current AirPods Pro. Accordingly, a support page for the AirPods Pro says it will service certain affected units and offer a replacement if the issue is confirmed.
The support page(via PhoneArena) details the AirPods Pro Service Program for Sound issues. On the page, Apple says that a small percentage of AirPods Pro units may have sound issues. However, it quotes the units made before October 2020, and not any higher. Anyway, the issues of an affected AirPods Pro are as follows:
- Crackling/Static Sounds- These sounds increase in loud environments while exercising or taking a call on the phone.
- Active Noise Cancellation(ANC)- Not Working as expected. Issues: Loss of bass sounds, increase in background sounds. Eg: Street/Airplane noise.
Having said that, Apple assures that Apple/Apple Authorized Center will service the affected AirPods Pro. And this is irrespective of the issue being on left/right/both earbuds. Apple also says that the service will be free of cost.
So, if you are someone who is facing these issues with a defective unit, you can avail of the service provided by Apple. Accordingly, you have to find and visit an Apple Authorized Service Center, make an appointment with Apple Retail store, or Contact Apple Support. After examining the issues on the affected unit, if confirmed, Apple will replace them irrespective of left/right/both earbuds. However, Apple notes that AirPods Pro’s case doesn’t come under the ambit of this service as it doesn’t have any defects.
Another disclaimer says this worldwide service program doesn’t alter/extend the Standard warranty of AirPods Pro. The program covers affected AirPods Pro for 2 years after the first retail sale of the unit. So, all the users of defective AirPods Pro manufactured from Last year and before October 2020, are eligible for this service. That is if they genuinely experience the sound issues.
Further, Apple clearly states that other models of the AirPods( like the 1st gen, AirPods 2nd gen) are seldom affected and hence, not eligible for this service.
