On November, 3 a OnePlus Nord 2 unit exploded inside a victim’s jeans in India’s Dhule. This was the second time such an incident had happened with this particular model. A Twitter user close to the victim tweeted about the trauma he suffered and warned OnePlus of further consequences.

In an update regarding the case, The company said, “We take such incidents seriously. Our team has already reached out to the user, and we are in the process of collecting the details to investigate this further.”

OnePlus provided further information regarding the incident. The company has collected the burnt Nord 2 from the user and the device has been sent for further investigation to its Pune facility. Additionally, the victim confirmed that OnePlus has refunded the amount and assured that the company will take care of the medical expenses. The company’s operational head is said to be in constant touch with the victim.

The phone was in the victim’s pocket when the incident took place. According to the victim’s relative, he was riding a bike when the smartphone caught fire. The relative informed that the phone was purchased on Amazon India and the victim never faced any overheating issues with the phone, adding that the weather was cold on the day of the incident. The victim suffered severe second-degree burns and is currently admitted at the hospital.

The issue is very concerning as a few months ago a similar incident took place with a Delhi-based lawyer. However, the customer refused to hand over the device for further investigation to OnePlus, after which the company called the claims “disparaging” and “defamatory” and sent the customer a cease and desist notice.

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