Apple has just announced that it will be offering iPhone 12 series customers a free service. Apparently, some iPhone 12 and iPhone 12 Pro models are suffering from an issue that affects the speakers, so the company will be offering a free repairs.
According to a recent service bulletin (Via PhoneArena), a “very small percentage” of the 2020 iPhone models are suffering are facing this audio related issue. As per the official notes, “If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service. Apple or an Apple authorized Service Provider will service eligible devices, free of charge.”
As of right now, this issue is known to only affect the base iPhone 12 and iPhone 12 Pro variants, and not the iPhone 12 mini and the iPhone 12 Pro Max. Furthermore, the Cupertino based giant had stated that users affected by this issue will be offered three options, although, devices will first be examined prior to the repairs to ensure that they qualify for the free repair program. These options are finding an Authorized Apple Service Provider or making a service appointment at the company’s official store.
Lastly, users can also directly contact the Apple’s support team to arrange for the iPhone to be mailed to the brand. Notably, all three options will also ask you to type in your Apple ID as well and the company has even asked users to “Get your iPhone, iPad, or iPod touch ready for service.” So one would have to back up your iPhone on your computer or with iCloud before the shipping it away to get repaired.
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